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Customer Service
    Over the years, the company has been adhering to the "customer satisfaction, employee satisfaction, social satisfaction," the quality policy, give full play to the Shaanxi Fuyuan in the advantages of strict quality management and perfect sales service, high quality products and quality service to win customers wide acclaim, establish the "Shaanxi Fuyuan" the high quality brand. In order to ensure the interests of the user, the user to solve the user to worry about, my company solemn commitment to product quality service is as follows:
Service commitment
A technical service commitment
1, standards and intellectual property rights
1.1 we are committed to the goods provided by the technical specifications of the standard.
1.2 we have independent intellectual property rights for the goods supplied by us, and we shall have to pay full compensation for the loss.
Two, inspection and testing
2.1 we are committed to the delivery of goods quality, specifications, performance, quantity and weight of a detailed and comprehensive inspection, and issue a
Certificate of inspection of goods in conformity with the provisions of the contract.
2.2 we shall bear the cost of inspection and testing of the goods supplied by the buyer and provide reasonable facilities and assistance.
2.3 if any of the goods to be inspected / tested can not meet the requirements of the specifications, we are committed to replace the rejected goods, or free of charge to meet the requirements of the specifications.
2.4 as end users find the quality or specifications of the goods supplied to the buyer, or the goods are not in conformity with the contract, or the goods are confirmed to have defects, causing damage to the buyer, the goods arrived at the scene within 30 days to the buyer to compensate.
Three, packaging and transportation
3.1 we provide the goods shipped to the contract and the required packing, and in accordance with the requirements of the shipping marks, due to improper packing protective measures and lead to any loss of liability or expense.
3.2 the inland transportation and insurance costs of the equipment included in the EXW price we quoted in our daily newspapers.
Four, installation and after sales
4.1 in the equipment to send technical personnel to carry out on-site installation, commissioning and trial operation.
4.2 I party provides goods assembly, maintenance and quality assurance period normal operation and / or use the necessary spare parts, special tools and products certificate, maintenance maintenance manual and other related material.
4.3 system normal operation after the use of personnel training, until the use of personnel to master the system of the functional operation. Mainly include the following training content:
(1) principles training: knowledge of equipment and equipment maintenance.
(2) operation training: including the installation, wiring, adjustment and troubleshooting of equipment.
(3) advanced training: in-depth training for users. Ability to analyze the causes of failure.
4.4 equipment installation and commissioning, the buyer shall organize the relevant personnel to carry out the normal inspection and acceptance, the economic loss caused by the buyer can not normally be responsible for the buyer.
4.5 we set up a quick feedback system, to find the product quality objection, in the quality assurance period to ensure that within 24 hours to make the technical response, within 3 days to make a complete substantive solution within a week to ensure repair and replacement.
4.6 because the buyer can not meet the product specifications or the performance and effectiveness of the contract, we will provide paid service. The quality guarantee period is not higher than the same service market price of 50%, the quality guarantee period expires after the expiration of the goods, the charge standard is not higher than similar service market price 90%.
4.7 the buyer in the quality guarantee period and the goods in the period of the goods found in the defects, defects, in writing to inform us, after receiving the notice, we will be in accordance with the provisions of repair or compensation. If we have not received the notice, in the specified time, in order to make up for the defects and defects, the risks and expenses arising from the buyer to take the necessary remedial measures shall bear the cost.
Five, guarantee
5.1 we shall supply the goods within 60 days after the date of the contract (except for force majeure).
5.2 we guarantee for cargo insurance, used for a period of 10 years, quality assurance period is 1 year, since the final acceptance date 5.3 we guarantee for the goods are brand new, unused.
Is our company's latest model, fully in line with our proposed performance indicators in the tender, if there is a deviation, to the buyer a loss, promised to give the buyer a compensation.
5.4 we shall ensure that the information provided by the buyer to the buyer, such as the contract or any other contract terms, specifications and plans shall, in the scope of the performance of the contract, strictly confidential.
5.5 we shall ensure that the changes made by the buyer in a timely manner shall respond to the changes made by the buyer.
Six, business service commitment
1 free of charge to provide a variety of technical guidance, technical advice, technical information and training materials, and free of charge for customers training.
2 products in the warranty period of the product quality problems, we will provide free of charge, and free software upgrade service.
3 products in the warranty period for the cause of the damage caused by human factors, we provide lifelong maintenance services, and free software upgrade services.
4 customer service staff will be targeted at the use of our equipment and the emergence of the problem of time to do a telephone service return visit, to achieve the purpose of timely information on customer information.
(1) I have signed the contract with my company in a timely manner and electronic document backup;
(2) a regular, regular and irregular call to the new and old customers to visit and follow up services;
(3), the company's market development department and the regional business staff will be based on the needs of customers to visit the service, for customers
 

 
Tel: 029-65695679/87889330 Fax:029-86111984
Address: Xi'an Economic and Technological Development Zone
E-mail: shanxi.fuyuan@163.com
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